Management portal and support ticket logs upload.Please open ports 443 and 80 for the following URLs: TCP ports 443, 44445, and 55556 for backup to cloud.TCP port 44445 for data transfer during backup and recovery.TCP ports 443 and 902 to access the vCenter Server and ESX( i ) hosts.TCP port 9850 for command line ( acrocmd, acropsh ) commands.TCP ports 5905, 7770.7800 for communication between components.TCP ports 4 for accessing the Cyber Protection console, registering the agents, downloading the certificates, user authorization, and downloading files from the cloud storage.Also, ensure that you are allowing outbound communication via ports 5000 and 443. Splashtop uses Amazon Web Servers (AWS) so please allow the following Amazon Web Servers:.Ensure these ports are open: 443 including non- ssl traffic, 6783, 6784, and 6785.Permit content traffic in addition to TCP ( 443 ) traffic.įor more information, check these troubleshooting articles for Windows or MAC machines.Geo-blocking - As an example, SonicWall routers are well known for their Geo-Blocking features.Make sure to permit outbound traffic (443) and file extensions ZIP & EXE from our website ( Atera address: ). Proxy - Proxy / Web-filtering is very common and can also be an obstacle to stable agent behavior.Using a VPN connection may override these restrictions, however, we cannot provide specific instructions or support for setting up such configurations. Therefore, machines that are located in this country will not be manageable from the console. Note: The Great Firewall of China is blocking some of the servers required by the AteraAgent to report the device's availability (online/offline status). Make sure to add a rule to allow https traffic from LAN to WAN ( Atera address: ). Firewall - In some networks https traffic is blocked.Antivirus - Add Atera's application into the antivirus whitelist.List of servers that the agent is communicating with: This article comprises a list with the required Firewall settings for the AteraAgent and the integrated add-ons as follows:Īllow outbound traffic over port 443 (TCP) in the Antivirus, Firewall, and Proxy server.
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